Your Customer’s Experience is the Realization of your Brand
I am joined this week in writing by my young colleague Dan Lovero who knows how to turn ideas in value-creating service!
I am joined this week in writing by my young colleague Dan Lovero who knows how to turn ideas in value-creating service!
Why it is Time to Get Rid of a Whole Lot of Unnecessary Work
As I stood leaning on the hoe pondering the newly emerged leaves on the soil below, I thought to myself, “these two plants have always confused me!” For the master gardener, there would have been no confusion, but for the peripatetic consultant turned work-from-home farmer, it was a puzzle. To hoe, or not to hoe, that was the question.
News Bulletin: we interrupt regularly scheduled bloggery to bring you this news flash…yesterday, for the first time in over twenty years, a white swan was sighted!
Slowly the rear door of the livestock trailer opened, and I saw them for the first time, all thirty of them. Jet black, pure white, and most hues in between. Not a shared gene among them. My D&I (Diversity and Inclusion) colleagues would triumph at the sheer heterogeneity on display. A tumbled, jumbled collection of biodiversity—an…
Lessons in time and patience from seeds for the sower
How to remove ‘dead wood’ in a healthy company while keeping it human
Now is the time to plant peas!
Lessons for business leaders amid COVID-19 from the farm of Chris Houston Who knew that a simple Sunday morning breakfast could provide counsel on the two essential assets all business leaders require: the quality of resilience and the adaptive thinking tools of scenario planning. This morning, on our farm, I gathered the first fresh wild…
In his remarkable retelling of the ancient story of David and Goliath, Malcolm Gladwell (in his book titled after the story) reminds us that often, rule-changers win battles. “There is an important lesson,” he tells us, “for battles with all kinds of giants…