Your Customer’s Experience is the Realization of your Brand
I am joined this week in writing by my young colleague Dan Lovero who knows how to turn ideas in value-creating service!
I am joined this week in writing by my young colleague Dan Lovero who knows how to turn ideas in value-creating service!
Why it is Time to Get Rid of a Whole Lot of Unnecessary Work
As I stood leaning on the hoe pondering the newly emerged leaves on the soil below, I thought to myself, “these two plants have always confused me!” For the master gardener, there would have been no confusion, but for the peripatetic consultant turned work-from-home farmer, it was a puzzle. To hoe, or not to hoe, that was the question.
News Bulletin: we interrupt regularly scheduled bloggery to bring you this news flash…yesterday, for the first time in over twenty years, a white swan was sighted!
Slowly the rear door of the livestock trailer opened, and I saw them for the first time, all thirty of them. Jet black, pure white, and most hues in between. Not a shared gene among them. My D&I (Diversity and Inclusion) colleagues would triumph at the sheer heterogeneity on display. A tumbled, jumbled collection of biodiversity—an…
How to remove ‘dead wood’ in a healthy company while keeping it human
Now is the time to plant peas!
Lessons for business leaders amid COVID-19 from the farm of Chris Houston Who knew that a simple Sunday morning breakfast could provide counsel on the two essential assets all business leaders require: the quality of resilience and the adaptive thinking tools of scenario planning. This morning, on our farm, I gathered the first fresh wild…